Vozop.com is belong to Vozop Electronics Co., LTD

Vozop Electronics Co., LTD was located in Shenzhen, China since 2010. We have worked in LED industry almost 10 Years. We are special in manufacturing LED Strip, pixel module light , dmx 512 led Controllers, WiFi smart bulbs, LED Strip, LED Spotlight, LED lamp, LED landscape light, LED controller, LED tube, LED ceiling light, power supply, LED panel light, LED accessories and others. As a leader in LED lighting, and the registered capital reaches 30,000,000 yuan.. In Shenzhen and Xiamen Industrial Park, the company has factory covering more than 6.5 million square meters. 

Company Culture

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Vozop.com is descending to achieve  "High Quality, Excellent Professional ". 

Vozop brings advanced and effective LED products.  Quality LED Lighting Equipment And Systems With The Latest Technology. Quick shipping with tracking number, easy and safe ordering with PayPal and Credit Card. We weekly supply hundreds of parcels to Singapore, USA, UK, France, Germany, Italy, Switzerland, Spain, Canada, Sweden and other Europe countries

“Refund and Return” policy

What users need to take?

It is very easy, first pls read the details of following “Refund and Return” policy. Then contact us via email if you need to do the "refund and return"".   

Circumstances for returns and refunds

For complete details on the Satisfaction Guaranty Returned Policy please see below.

Return DOA (Dead on Arrival) Item

Any products , dead on arrival (incorrect usage excluded) within 5 days after delivery or 30 days after shipment if the delivery date is not traceable (The order shipment date and order notification are provided to you by email).

In this case, please kindly provide us with proof as below:

The photos of original package with front and back sides

The photos or video of the defective item(s)

The photos, video or screenshot showing the malfunction of the defective item(s)

In a DOA Situation: Please confirm the return shipping address with us first，and return the product by registered airmail with a tracking number，otherwise we will not be responsible for it. The buyers are responsible for the delivery fee. We will arrange you the refund or replacement within 3 business days after we received the returns.

Return Defective Item

We will try our best to make sure the products shipped to our customers are in the best condition. If your product (only for items without Special Warranty terms in the product description and physical damage or incorrect use excluded) turns out to be defective:

Within 30 days (from the date of shipment)

Policy: Upon being returned and received, the defective item will be refunded or replaced for free. The buyers are responsible for the delivery fee.

Detail: The products get damaged (physical damages and damages caused by incorrect usage excluded) within 30 days after shipment (The order shipment date and order notification are provided to you by email). Customer may mail the products back to us. Upon being returned and received, We will arrange you the refund or replacement within 3 business days after we received the returns.The buyers are responsible for the delivery fee.

Note for return:

Please confirm the return shipping address with the us first，and return the product by registered airmail with a tracking number，otherwise we will not be responsible for it.Please be sure to keep the shipping receipt with you after return. We will process for you upon receiving the return.

- After 30 days and within 180 days

Policy: Upon being returned, the defective item will be forwarded to the factory for repair. The shipping cost both ways will be covered by customer.

Detail: Should the item become defective after 30 days from shipment, customers will still be allowed to send the unit back to us. We will help by forwarding the item to the manufacturer for repair or replacement. Until the product arrives at our warehouse, the shipping cost both ways have to be covered by the customer. Any cost incurred during the process will be at customer's expense as well. We will not arrange any refund or replacement. We will do our best to help customer to repair the product.

- After 180 days from shipment

Policy: Refund or replacement for any item will be rejected after the 180 days period has expired.

After returning the defective product, please kindly provide us with proof as below:

Photos of the front and back of the packaging envelope or box

Partial shipment slips (if applicable)

Photo, video, screenshot, or description of the defective item

Photo, video, screenshot, or description of the defect or defective area

All customers should contact us before returning any item(s)/product(s).

Return Incorrect Item Received

If the item you received is completely different from the one you ordered, please contact us via our Customer Service Express and provide us the picture proof of the error.

If return is necessary, replacement plus shipping cost reimbursement will be issued to you on receipt of return proof. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition in which it was received.

For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.

After receiving the incorrect product, please kindly provide us with proof as below:

The photos or video of the incorrect item(s)

The photos, video or screen shot showing the malfunction of the defective item(s)

Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy.

Return Unsatisfactory Products

If you are not happy for any reason with your purchase, then just return it within 10 days of receipt for a full refund or an exchange. If the return is not a result of our error, customers will be required to cover shipping cost both ways. And please make sure the item you send back to us is in the original packaging, and the merchandise is in the same condition. 

Pls send the returns back to this warehouse address:

Receiver Name: PengFei Wang
Receiver Address: Room 802, Building 1st, TianMian Garden, Futian district, Shenzhen, GuangDong, China
Post Code: 518000
Tel: 0086 18617080271

Shipping & Delivery

We ship order very fast. Mostly the parcel will be shipped at the same or next business day. If you need the items urgently, Pls do contact us (service@vozop.com) for the delivery date right after or before you placed orders. 

You would easily choose the Shipping Method (DHL/TNT/UPS/Fedex/USPS/China Air Post/Free Shipping Etc) when you check out, we will send you an email with your tracking number so you would track the parcel online.

For every order, all the products will be packed well to make sure you will quickly receive all the products at great condition. We weekly supply hundreds of parcels to London, Birmingham, Leeds, Glasgow, Bradford, Manchester, Edinburgh, Liverpool, Bristol and other cities in UK. We also ship to USA, France, Germany, Italy, Switzerland, Spain, Canada, Sweden, Australia and other countries.